Self-Drive Car Hire: Insurance, Excess Damage and Refund Policy

Our Insurance Policy

To give you peace of mind and minimize your financial risk, we include comprehensive insurance with every car rental. This insurance covers a
wide range of potential damages to the rental car, including:

Third-Party Liability: This covers death, bodily harm, or property damage caused by the insured vehicle to others on the road.

Comprehensive Coverage: This covers your car for damages caused by animals, falling objects, natural disasters, theft, vandalism, and fire.

Collision Damage Waiver (CDW): Our comprehensive insurance also includes a Collision Damage Waiver (CDW). This covers most damages
caused by the driver’s negligence, such as collisions with other vehicles, objects, or rollovers. If the damage is determined to be your fault, the
insurance will cover upto 50% of the repair costs (subject to any deductible that may apply).

Important Note: It’s important to be aware that the CDW typically excludes certain types of damage, such as those caused by driving under the
influence, off-roading (unless authorized), or neglecting basic safety precautions.

Additionally, for your safety, you are required to travel with travel insurance to cover you individually.


Rainy season on a Uganda Safari

Refund Policy and Excess Damage

When you rent a vehicle from Kofi Travel Services, a refundable deposit of $500 is required. This deposit is held as an Excess Damage and will be
refunded to you upon the safe return of the vehicle. The average excess damage fee is less than $500, which corresponds with your security deposit. However, in instances of extensive damage—where the repair work is assessed at over $1,000—the excess damage fee is approximately 50% of the assessed damage.

In summary, while the average financial responsibility for any potential damage is typically less than $500, in cases of extensive damage, you may be liable for around 50% of the total assessed damage.